Terms and Conditions

1. Acceptance of Terms

By accessing and using the Anucharans website, you accept and agree to be bound by the terms and provision of this agreement. These Terms and Conditions constitute a legally binding agreement between you and Anucharans.

2. Products and Services

Anucharans specializes in high-quality women's and children's clothing. We strive to provide accurate descriptions and images of all products on our website.

• All product descriptions are made to the best of our knowledge
• Colors may vary slightly due to monitor settings
• Sizes are provided as per standard measurements
• We reserve the right to modify or discontinue products without notice
• Product images are for reference; actual items may vary slightly
• We maintain quality standards for all merchandise sold

3. Ordering and Payment

When you place an order with Anucharans, you agree to provide accurate and complete information. Payment must be made in full before shipment of products.

• All prices are listed in Indian Rupees (INR)
• We accept various payment methods as displayed during checkout
• Orders are subject to availability and confirmation
• We reserve the right to refuse or cancel any order
• All transactions are processed securely through verified payment gateways
• Order confirmation will be sent via email
• Payment disputes will be handled according to payment gateway policies

4. Shipping and Delivery

We provide shipping services across India through our logistics partner Delhivery. Standard delivery typically takes 3-4 business days, though delivery times may vary based on location and product availability.

• Shipping charges will be calculated at checkout
• Delivery times are estimates and not guaranteed
• Remote locations may require additional delivery time
• Risk of loss passes to the customer upon delivery
• Customers must inspect packages upon delivery and report any damage within 48 hours
• Delivery confirmation will be provided via tracking
• We are not responsible for delays due to force majeure events

5. Return and Refund Policy

Anucharans accepts returns only for damaged products or wrong items delivered. We do not accept returns for size dissatisfaction, style preference, or change of mind.

Returns Accepted For:

• Products damaged during shipping or transit
• Wrong items delivered (different from what was ordered)
• Manufacturing defects or quality issues
• Items with missing parts or accessories

Return Process:

• Contact us within 48 hours of delivery
• Provide clear photos of the issue
• Obtain return authorization from our team
• Return items within 7 days of authorization
• Items must be in original condition with tags

Refunds:

• Full refund processed to original payment method
• Refund processing time: 5-7 business days
• Return shipping arranged by us for eligible returns
• Email confirmation provided for all refund transactions

Returns NOT Accepted For:

• Size dissatisfaction or fitting issues
• Color appearing different than expected
• Change of mind or style preference
• Items used, worn, or washed
• Personal styling decisions

6. Order Cancellation

Orders may be cancelled under specific circumstances:

• Cancellation requests must be made within 2 hours of order placement
• Orders cannot be cancelled once they enter the shipping process
• Cancellation confirmation will be sent via email
• Refunds for cancelled orders processed within 3-5 business days
• We reserve the right to cancel orders due to stock unavailability
• Customers will be notified immediately of any order cancellations

7. Privacy Policy

Your privacy is important to us. We collect and use your personal information in accordance with our Privacy Policy and applicable data protection laws.

• We collect information necessary to process your orders
• Your information will not be shared with third parties without consent
• We use secure methods to protect your data
• You may request deletion of your personal data
• Payment information is processed securely through certified payment processors
• Data retention policies comply with Indian regulations
• Customer communication preferences are respected

8. Intellectual Property

All content on the Anucharans website, including text, graphics, logos, and images, is the property of Anucharans and is protected by copyright laws.

• You may not reproduce or distribute our content without permission
• Product images and descriptions are proprietary
• Our brand name and logo are registered trademarks
• Unauthorized use of our content may result in legal action
• Customer reviews and feedback remain subject to our moderation
• All design elements are protected intellectual property

9. Limitation of Liability

Anucharans shall not be liable for any indirect, incidental, special, or consequential damages arising from the use of our products or services, except as required by law.

• Our maximum liability shall not exceed the value of the purchased product
• We are not responsible for any loss or damage after successful delivery (except for eligible returns)
• Force majeure events are beyond our control and responsibility
• Liability limitations do not affect statutory consumer rights
• Insurance coverage applies where legally required

10. User Conduct

You agree to use our website responsibly and in accordance with applicable laws.

• Do not use the site for any unlawful purpose
• Do not attempt to harm or disrupt our services
• Respect other users and our staff
• Do not post inappropriate content or reviews
• Maintain the security of your account credentials
• Provide accurate information for all transactions
• Report any technical issues or security concerns promptly

11. Dispute Resolution

We are committed to resolving any disputes fairly and efficiently:

• Initial complaints should be directed to our customer service team
• We will respond to all complaints within 48 hours
• Escalation process available for unresolved issues
• Alternative dispute resolution methods may be utilized
• Arbitration will be conducted before court proceedings
• All dispute resolution will be conducted in English
• Consumer forum rights are preserved as per Indian law

12. Business Information

Anucharans is a registered business entity operating under the laws of India.

• Business registration details available upon request
• GST registration: Available for business transactions
• Compliance with all applicable Indian e-commerce regulations
• Member of relevant industry associations
• Regular compliance audits and updates
• Adherence to Consumer Protection Act, 2019
• Information Technology Act, 2000 compliance

13. Consumer Rights

As per Indian consumer protection laws, customers have specific rights:

• Right to be informed about products and services
• Right to choose from variety of products at competitive prices
• Right to be heard and assured of attention to consumer interests
• Right to seek redressal against unfair trade practices
• Right to consumer education and awareness
• Protection against defective goods and deficient services
• Access to consumer courts and forums for dispute resolution

14. Force Majeure

Anucharans shall not be liable for any failure to perform due to unforeseen circumstances:

• Natural disasters, pandemics, or extreme weather conditions
• Government regulations, strikes, or labor disputes
• Technical failures, internet outages, or system maintenance
• Supplier issues or logistics disruptions
• Any other events beyond our reasonable control
• Customers will be notified of any such disruptions promptly
• Alternative arrangements will be made where possible

15. Modifications to Terms

Anucharans reserves the right to modify these Terms and Conditions at any time. Changes will be effective immediately upon posting on our website.

• It is your responsibility to review these terms periodically for any changes
• Continued use of our website after changes constitutes acceptance of the modified terms
• Significant changes will be communicated via email to registered customers
• Previous versions of terms available upon request
• Changes comply with applicable legal requirements

16. Governing Law and Jurisdiction

These Terms and Conditions are governed by the laws of India and the Information Technology Act, 2000. Any disputes arising from these terms will be subject to the jurisdiction of courts in Hyderabad, Telangana.

• All legal proceedings shall be conducted in English
• Disputes will be resolved through arbitration before court proceedings
• Indian law shall prevail in case of any legal conflicts
• Consumer protection laws of India apply
• International customers subject to local consumer protection laws
• Jurisdiction clause does not limit consumer forum access

17. Severability

If any provision of these Terms and Conditions is found to be invalid or unenforceable:

• The remaining provisions shall continue in full force and effect
• Invalid provisions will be replaced with valid alternatives
• The overall intent and purpose of these terms will be preserved
• Legal compliance will be maintained at all times