Return Policy

1. Our Return Policy Statement

At Anucharans, we specialize in high-quality women's and children's clothing. We offer returns only in specific circumstances to ensure customer satisfaction while maintaining hygiene and quality standards. Returns are accepted exclusively for damaged items or wrong products delivered.

2. When Returns Are Accepted

We will accept returns in the following specific situations only:

Damaged Products

• Items damaged during shipping or transit
• Products with manufacturing defects
• Items with visible tears, stains, or other damage
• Clothing with broken zippers, missing buttons, or faulty stitching
• Products that arrive in damaged packaging affecting the item

Wrong Items Delivered

• Incorrect product sent (different style, color, or design)
• Wrong size delivered (different from what was ordered)
• Completely different item sent by mistake
• Missing items from your order
• Duplicate items sent in error

3. Return Process and Timeline

If you receive a damaged or wrong product, follow these steps:

Step 1: Contact Us Immediately

• Contact us within 48 hours of delivery
• Email us at anucharancollections@gmail.com
• Include your order number and contact details
• Describe the issue clearly

Step 2: Provide Evidence

• Take clear photos of the damaged/wrong item
• Include photos of the packaging if damaged
• Show the item from multiple angles
• Attach photos to your email

Step 3: Return Authorization

• We will review your case within 24-48 hours
• If approved, we'll provide return instructions
• You'll receive a return authorization number
• Follow our specific return packaging guidelines

4. Return Requirements

For returns to be accepted, items must meet these conditions:

• Return request made within 48 hours of delivery
• Item must be in original condition (for wrong items)
• Original packaging and tags must be included
• Clear evidence of damage or wrong delivery provided
• Return authorization number obtained from us
• Item returned within 7 days of authorization

5. Return Shipping

Return shipping arrangements depend on the reason for return:

Our Responsibility (Free Return Shipping)

• Damaged items received
• Wrong products delivered by our error
• Manufacturing defects
• We will arrange pickup or provide prepaid shipping label

Shared Responsibility

• In rare cases, we may request you to ship the item
• Return shipping costs will be reimbursed upon verification
• Use only our recommended shipping methods
• Obtain tracking and delivery confirmation

6. Refund Process

Once we receive and verify your returned item:

• Inspection will be completed within 2-3 business days
• Refund will be processed to your original payment method
• Processing time: 5-7 business days for most payment methods
• You will receive email confirmation of refund processing
• Full purchase amount including taxes will be refunded

7. What We Don't Accept Returns For

Returns will NOT be accepted for the following reasons:

• Size dissatisfaction or fitting issues
• Color appearing different than expected
• Change of mind or style preference
• Items used, worn, or washed
• Items without tags or in damaged condition due to customer use
• Normal wear and tear after use
• Items returned after 48-hour notification period
• Personal preference or styling decisions

8. Quality Assurance

To minimize returns, we ensure:

• Thorough quality inspection before shipping
• Secure packaging to prevent damage
• Double-checking orders for accuracy
• High-quality materials and construction
• Professional handling throughout the process

9. Pre-Purchase Guidelines

Since returns are limited, we strongly recommend:

• Review size charts carefully before ordering
• Read product descriptions and fabric details thoroughly
• Check customer reviews for sizing insights
• Contact us with questions before purchasing
• Understand that colors may vary slightly due to screen settings
• Consider your purchase carefully as style returns are not accepted

10. Dispute Resolution

If you're not satisfied with our return decision:

• Contact our customer service for review
• Provide additional evidence if available
• We will conduct a secondary review
• Final decisions will be communicated within 48 hours
• All decisions are made based on our policy guidelines

11. Customer Support

Our support team is available to help with returns:

• Email: anucharancollections@gmail.com
• Response time: Within 24-48 hours
• Business hours: Monday-Saturday, 10:00 AM - 6:00 PM (IST)
• Include order number in all communications
• Provide clear photos for faster processing

12. Legal Compliance

This return policy complies with:

• Indian Consumer Protection Act, 2019
• E-commerce guidelines and regulations
• Information Technology Act, 2000
• All applicable consumer rights legislation
• Payment gateway compliance requirements