Contact Us

1. Get in Touch

At Anucharans, we value your questions, feedback, and concerns. Whether you need help with sizing, product information, or have any other inquiries about our women's and children's clothing, our dedicated customer service team is here to assist you. We strive to provide prompt, helpful responses to ensure your shopping experience is smooth and enjoyable.

2. Contact Information

3. What We Can Help You With

Pre-Purchase Support

• Sizing Assistance: Get personalized sizing recommendations based on our size charts
• Product Information: Detailed information about fabric, fit, care instructions, and styling
• Style Advice: Help choosing the right products for your needs and preferences
• Availability Updates: Information about stock levels and expected delivery times
• Bulk Orders: Special assistance for large quantity purchases

Order Support

• Order Status: Track your order and get delivery updates
• Shipping Information: Details about delivery times and shipping methods
• Address Changes: Modify delivery address before shipping (if possible)
• Order Modifications: Changes to orders before they're processed
• Payment Issues: Assistance with payment-related questions

Post-Purchase Support

• Delivery Issues: Help with delivery problems or missing packages
• Product Care: Guidance on caring for your Anucharans clothing
• Damaged Items: Reporting and assistance with damaged or defective products
• Feedback: Share your experience and suggestions for improvement

4. Contact Guidelines

To help us serve you better, please follow these guidelines when contacting us:

For Email Inquiries

• Subject Line: Use clear, descriptive subject lines (e.g., "Sizing Question - Product Name")
• Order Details: Include your order number if you have one
• Specific Questions: Be as detailed as possible about your inquiry
• Photos: Attach photos if relevant (for sizing, damage claims, etc.)
• Contact Information: Include your preferred contact method for follow-up

For Phone Calls

• Have Information Ready: Order numbers, product names, specific questions
• Best Times: Call during business hours for immediate assistance
• Be Patient: We may experience high call volumes during peak times
• Follow-up: We may ask for email confirmation of important details

5. Frequently Asked Questions

When should I contact you?

• Before purchasing if you have any doubts about sizing, fit, or product details
• If you need help tracking your order or have delivery concerns
• If you receive a damaged item or wrong product
• For any questions about our products or policies

What information should I include in my message?

• Your full name and contact information
• Order number (if applicable)
• Specific product names or SKUs
• Clear description of your question or concern
• Any relevant photos or documentation

How quickly will you respond?

• Email: Within 24 hours during business days
• Phone: Immediate assistance during business hours
• Complex issues may require additional time for proper resolution

6. Business Hours

Our customer service team is available during the following hours:

• Monday to Saturday: 10:00 AM - 7:00 PM (IST)
• Sunday: Limited availability for urgent matters
• Email Support: 24/7 (responses within 24 hours)
• Phone Support: Business hours only
• Public Holidays: Limited availability

7. Special Contact Situations

Urgent Issues

For time-sensitive matters such as:

• Damaged items received
• Wrong items delivered
• Missing packages
• Payment issues

Please call us directly during business hours for immediate assistance.

Pre-Purchase Questions

We strongly encourage you to contact us before making a purchase if you have any questions about:

• Sizing and fit
• Product materials and care
• Color accuracy
• Delivery timelines
• Product availability

Bulk Orders

For orders of 10+ items or special requirements, please contact us directly to discuss:

• Quantity discounts
• Customization options
• Delivery arrangements
• Payment terms

8. Feedback and Suggestions

We value your feedback and use it to improve our products and services:

• Share your shopping experience with us
• Suggest new products or styles you'd like to see
• Report any issues with our website or ordering process
• Tell us about your favorite Anucharans pieces
• Recommend improvements to our customer service

9. Social Media

Connect with us on social media for:

• Latest product launches and collections
• Style inspiration and outfit ideas
• Customer spotlights and reviews
• Special offers and promotions
• Behind-the-scenes content

Follow us on Instagram ( @anucharans ) for updates and style inspiration!

10. Privacy and Security

When you contact us, please know that:

• Your personal information is kept confidential
• We only use your contact details to respond to your inquiries
• Your data is protected according to our privacy policy
• We never share your information with third parties
• All communication is secure and professional